Improve My City
A direct communication platform engaging citizens in the betterment of their neighborhood and city. Citizens can report issues like potholes, broken lights, or trash, and track the progress of their resolution.
ImproveMyCity is a platform that enables residents to directly report to their public administration local issues about their neighbourhood such as discarded trash bins, faulty street lights, broken tiles on sidewalks, illegal advertising boards, and more.
The reported issues are automatically transmitted to the appropriate office in public administration so as to schedule their resolution.
Web Interface
The web portal allows citizens to report issues from the comfort of their home or office. It features a large map for precise location pinning and a dashboard for tracking submitted requests.
- Easy SubmissionUser-friendly form
- Map VisualizationView neighborhood issues
- Progress TrackingMonitor status updates
Mobile App
Report issues on the go with the Improve My City mobile app. Take a photo, tag the location automatically, and submit in seconds.
Direct Reporting
Submit issues instantly from the location with visual evidence.
Real-time Updates
Receive push notifications on request progress (Submitted -> In Progress -> Resolved).
Advanced Management
The back-end infrastructure serves as an integrated management system with easy-to-use interfaces for public administration.
Automatic Routing: Issues are sent to the appropriate department.
User Rights: Granular control over user permissions.
Geographical Boundaries: Define specific areas.
Call Center Application
An integrated application for handling citizen requests via phone, ensuring that all channels of communication are centralized. This allows for a unified view of all citizen issues.
Analytics & Insights
The platform offers advanced search and visualization capabilities to help administrations understand their city better.
Visual Analytics
Heatmaps and tag-clouds to discover trends.
Policy Making
Identify areas with dissatisfied citizens or services with low response times.